It could be because of a couple reasons,the direct deposit is not set up correctly and she can call the child support srvices and double check with them to see why it is not working. The reason most of the time when there is no paymet is because the parent did not make his/her child support payment, if it is not sent then it will not be deposited into her account. It is sad that parent(s) do not mak thier payments but it happens all the time. Hopefully it is just a error with the child support services. Anyways start there.

