Lost luggage

I left an unchecked item on an airplane on Feb 10th. The item was my laptop. It took me 4 days to get in touch with a live person because their lost luggage phone line is an answering system stating that they will get back to you in the order the call was recieved. I finally reached a live person by chance because they never returned my call. This person was very helpful and through calls and e-mail was able to track down information on the laptop. Apparently the head flight attendent did not "find" it until they were pulling away from our arrival airport. (which was funny because they do a walk-through cleaning the plane and looKing for items left behind.) They went ahead and took the laptop to the next destination which was McCarren Airport in Las Vegas. From there he was supposed to turn it in to their lost and found. The second option would have been to turn it into Airport Authority. From what he said, he handed off to the gate agent at the podium. As of last thursday 2-21, I was told they tracked down who was working the gate at that time by the work schedule. This person was on vacation and would be back Sunday. It was at this point the Representative that had been tracking down my laptop said to me, "It doesn't look good" Probably because the laptop was not in the lost and found or with Port Authority. I called yesterday and found that my case has been transfered because I asked "if they do not find it will they replace it since it was pr