Sounds like the florist is betting you won't want to spend the money (usually $50) or take the time to take him to small claims court. You could talk to the owner if you haven't already. Otherwise you could surprise him & go to court after taking out the complaint. If he doesn't take time out to show up in court, you'd get a default judgment in your favor for $100 plus court cost.
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Retailer caims a deposit is non refundable
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